Privacy policy

Welcome to MobileStore.pk. We are committed to protecting the privacy and personal information of every user who visits our platform. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, browse mobile prices, read our blogs, or buy and sell products through our marketplace.

By using MobileStore.pk, you agree to the terms described in this Privacy Policy. We encourage you to read this policy carefully so that you understand how we handle your data.

Who We Are

MobileStore.pk is Pakistan's Number 1 mobile price comparison, technology news, and online marketplace platform, operating since 2010. Our platform allows users to check mobile prices, read reviews and blogs, buy new and used mobile phones, sell old devices, and explore mobile accessories — all in one place.

For any privacy-related concerns, you can contact us through our Contact Us page.

Information We Collect

When you use MobileStore.pk, we may collect the following types of information:

Personal Information

When you register an account, place an order, or list a product for sale on our marketplace, we collect information such as your full name, email address, phone number, and delivery address. This information is necessary to process your transactions and provide you with a smooth buying and selling experience.

Device and Usage Information

When you visit MobileStore.pk, we automatically collect certain technical information including your IP address, browser type, device type, operating system, pages visited, time spent on each page, and referring website. This information helps us understand how users interact with our platform and allows us to improve our services.

Marketplace Listings Information

When you list a used mobile phone for sale on our marketplace, we collect the details you provide about your product including the mobile model, condition, price, and any photos you upload. This information is displayed publicly on your listing so that potential buyers can contact you.

Communication Information

If you contact our support team, send us feedback, or communicate with other users through our platform, we may retain those communications to help resolve disputes and improve our services.

Cookies and Tracking Information

MobileStore.pk uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. Cookies are small text files stored on your device when you visit our website. You can choose to disable cookies through your browser settings, but please note that some features of our platform may not function properly without them.

How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account on MobileStore.pk
  • To process your orders and facilitate buying and selling transactions through our marketplace
  • To send you order confirmations, shipping updates, and transaction-related communications
  • To respond to your queries and provide customer support
  • To send you updates about new mobile launches, price changes, and promotions — only if you have opted in to receive such communications
  • To improve our website, content, and services based on user behavior and feedback
  • To detect and prevent fraudulent activity, fake listings, and misuse of our platform
  • To comply with applicable laws and regulations in Pakistan

Shipment Transparency and Video Policy

At MobileStore.pk, we believe in complete transparency with our customers. Before every order is shipped, our team records a detailed video of the product being packaged. This video serves as proof of the condition and authenticity of the product at the time of dispatch. We share this video with the buyer before delivery so that you know exactly what you are receiving. This practice reflects our commitment to honesty and our zero-tolerance policy toward any kind of fraud or misrepresentation.

How We Share Your Information

MobileStore.pk does not sell, rent, or trade your personal information to any third party for marketing purposes. However, we may share your information in the following limited circumstances:

With Delivery Partners

When you place an order, we share your name, phone number, and delivery address with our courier and logistics partners so that your order can be delivered to you safely and on time.

With Payment Processors

If you make a payment through our platform, your payment information is processed by trusted and secure third-party payment gateways. We do not store your complete payment card details on our servers.

With Marketplace Buyers and Sellers

When you buy or sell a product through our marketplace, certain information such as your contact number may be shared with the other party to facilitate the transaction. We advise all users to communicate through our platform and exercise caution when sharing personal details.

For Legal Compliance

We may disclose your information if required to do so by law, court order, or government authority in Pakistan. We may also share information to protect the rights, property, or safety of MobileStore.pk, our users, or the general public.

Data Security

We take the security of your personal information very seriously. MobileStore.pk uses industry-standard security measures including SSL encryption, secure servers, and regular security audits to protect your data from unauthorized access, alteration, or disclosure.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we do everything in our power to protect your information, we cannot guarantee absolute security.

Your Rights as a User

As a user of MobileStore.pk, you have the following rights regarding your personal information:

  • You have the right to access the personal information we hold about you
  • You have the right to request correction of any inaccurate information
  • You have the right to request deletion of your account and associated data
  • You have the right to opt out of promotional emails and notifications at any time
  • You have the right to withdraw your consent for data processing where applicable

To exercise any of these rights, please contact us through our Contact Us page and we will respond to your request within a reasonable timeframe.

Third Party Links

MobileStore.pk may contain links to third-party websites, including mobile brand websites, news sources, and partner platforms. Please note that once you leave our website, this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

MobileStore.pk is a general-purpose platform and is not specifically directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately and we will take steps to remove that information from our records.

Changes to This Privacy Policy

MobileStore.pk reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our platform after any changes to this policy constitutes your acceptance of the updated terms.